Job Description
Lanka Walltiles PLC is seeking a dedicated and friendly Customer Care Assistant for our Dealer Unit in Nugegoda. This role is essential in ensuring customer satisfaction and maintaining strong relationships with our dealers.
Responsibilities
- Assist customers and dealers with inquiries and provide product information.
- Process orders and manage order fulfillment efficiently.
- Handle customer complaints and resolve issues in a timely manner.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales team to ensure customer needs are met.
- Provide feedback on customer trends and product performance.
Requirements
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Proficient in Microsoft Office Suite and CRM software.
Benefits
- Competitive salary based on experience.
- Health and wellness benefits.
- Opportunities for professional development and growth.
- Friendly and supportive work environment.
- Employee discounts on products.
Salary
Salary will be discussed during the interview process and is commensurate with experience.
How to Apply
If you are passionate about customer service and want to be part of a dynamic team, please send your resume and cover letter to hr@lankawalltiles.com with the subject line "Customer Care Assistant Application - [Your Name]".
Join Us!
Become a part of Lanka Walltiles PLC and contribute to our commitment to excellence in customer service. We look forward to hearing from you!