Job Description
Leaf D Pvt Ltd is seeking a friendly and motivated Customer Care Executive to join our dynamic team in Colombo 07. This role is ideal for individuals who are passionate about providing exceptional customer service and support.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product information, order status, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance customer satisfaction and retention.
- Provide feedback on customer trends and issues to management.
Requirements
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in Microsoft Office and customer management software.
Benefits
- Competitive salary based on experience.
- Health and wellness benefits.
- Opportunities for professional development and career growth.
- Friendly and supportive work environment.
Salary
The salary for this position will be discussed during the interview process and will be commensurate with experience.
How to Apply
If you are interested in joining our team as a Customer Care Executive, please send your resume and a cover letter to careers@leafd.com. We look forward to hearing from you!