Customer Support Executive
Job Responsibilities
- Respond to customer queries and complaints via email, chat, and phone in a timely and professional manner.
- Handle 30-50 calls per day alongside email and chat support.
- Follow processes, escalate issues when needed, and resolve complaints within set timelines.
- Conduct compliance checks to ensure adherence to company policies.
- Conduct customer surveys and share findings with the Customer Care Manager.
- Work collaboratively with the team and suggest process improvements.
- Build knowledge of services to improve customer support.
Requirements
- Minimum 5 years of experience in a similar capacity.
- A degree in Business Administration or a related field.
Benefits
- Paid leave.
- Career upskilling opportunities.
- eLearning courses.
Salary
Salary details will be discussed during the interview process.
How to Apply
To apply, kindly click the Apply button or visit our company website.