Job Overview
Join our dynamic team at Register.lk as an IT Support Associate during the evening shift. We are looking for a friendly and detail-oriented individual to provide exceptional technical support to our clients and ensure smooth IT operations.
Key Responsibilities
- Provide first-level technical support to users via phone, email, and chat.
- Troubleshoot hardware and software issues, ensuring timely resolution.
- Assist in the setup and configuration of new devices and software applications.
- Document support requests and resolutions in the ticketing system.
- Collaborate with team members to improve IT processes and user experience.
- Maintain inventory of IT equipment and assist in procurement when necessary.
Requirements
- Proven experience in IT support or a related field.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with common software applications and troubleshooting techniques.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Availability to work evening shifts.
Benefits
- Competitive salary based on experience.
- Health insurance coverage.
- Opportunities for professional development and training.
- Friendly and supportive work environment.
- Paid time off and holidays.
Salary
Salary will be discussed during the interview based on experience and qualifications.
How to Apply
If you are passionate about IT support and eager to join our team, please send your resume and a cover letter to hr@register.lk with the subject line "IT Support Associate Application". We look forward to hearing from you!