Job Overview
We’re looking for a Technical Support Call Center Agent to join our team at Databox Technologies. In this role, you will provide helpful and reliable support to our customers, ensuring their technical issues are resolved efficiently.
Responsibilities
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot technical issues and provide solutions.
- Document customer interactions and technical issues in the ticketing system.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with team members to improve support processes.
Requirements
- Previous call center or technical support experience is preferred.
- Familiarity with ticketing systems is an additional advantage.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment.
- Basic understanding of technical concepts.
Benefits
- Competitive salary.
- Health insurance.
- Opportunities for professional development.
- Friendly and supportive work environment.
How to Apply
If you are interested in this position, please submit your latest CV to cv@databoxtech.io or use the Apply button on our company website.