About Us
Serandib Technologies Asia (Pvt) Ltd is a leading technology solutions provider committed to delivering exceptional service and support to our clients. We are looking for a dedicated Technical Support Executive to join our dynamic team in Nugegoda.
Responsibilities
- Provide technical support to clients via phone, email, and chat.
- Troubleshoot and resolve hardware and software issues.
- Document and track support requests using our ticketing system.
- Assist in the installation and configuration of software and hardware.
- Collaborate with the development team to escalate and resolve complex issues.
- Educate clients on product features and best practices.
- Maintain a high level of customer satisfaction through effective communication.
Requirements
- Proven experience in a technical support role or similar position.
- Strong understanding of computer systems, mobile devices, and software applications.
- Excellent problem-solving skills and attention to detail.
- Effective communication skills in English; knowledge of Sinhala or Tamil is a plus.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Benefits
- Competitive salary based on experience.
- Health insurance coverage.
- Opportunities for professional development and training.
- Friendly and supportive work environment.
- Flexible working hours.
Salary
The salary for this position will be competitive and commensurate with experience.
How to Apply
If you are passionate about technology and customer support, we would love to hear from you! Please send your resume and a cover letter to careers@serandibtech.com with the subject line "Technical Support Executive Application".
Join Us!
At Serandib Technologies Asia, we value innovation and teamwork. Come be a part of our journey!