About Us
Scicom Lanka (Pvt) Ltd is a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients. We are currently seeking enthusiastic and motivated Call Center Agents to join our dynamic team in Kollupitiya, Colombo.
Responsibilities
- Handle inbound and outbound calls professionally and efficiently.
- Provide accurate information and assistance to customers regarding products and services.
- Resolve customer inquiries and complaints in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to enhance customer satisfaction.
- Meet and exceed performance targets and KPIs.
Requirements
- High school diploma or equivalent; further education is a plus.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a customer-oriented mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Previous experience in a call center or customer service role is preferred.
- Proficiency in using computers and call center software.
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive training and development programs.
- Health insurance and wellness benefits.
- Opportunities for career advancement.
- Supportive and friendly work environment.
Salary
The salary for this position is competitive and commensurate with experience. Specific details will be discussed during the interview process.
How to Apply
If you are passionate about customer service and want to be part of a vibrant team, we would love to hear from you! Please send your resume and a cover letter to careers@scicom.lk with the subject line "Call Center Agent Application - [Your Name]".
Join Us!
Become a part of Scicom Lanka (Pvt) Ltd and help us deliver outstanding customer experiences. We look forward to your application!