Call Centre Agent - Fixed Term Contract (Walk In Interview)
Job Description
We are seeking motivated and enthusiastic Customer Service professionals to join our dynamic team. The ideal candidate will be part of our inbound contact centre operations handling all customer-related inquiries, complaints, and requests. This role requires excellent communication skills, a positive attitude, and a drive to meet and exceed end-user satisfaction.
Responsibilities
- Handle customer inquiries and complaints effectively.
- Provide accurate information regarding banking products and services.
- Maintain a positive and professional demeanor at all times.
- Meet performance targets and contribute to team goals.
Requirements
- Age: 18-25 years
- Language Skills: Fluency in Tamil and English; knowledge of Sinhala will be an added advantage.
- Work Hours: Roster basis job (Earliest shift starts at 6 am and last shift at 10 pm). Required to work 5 days a week.
- Skills: Computer literacy, Telemarketing, and Customer service.
- Experience: Previous experience in Customer service/Call Center is a plus, but freshers/school leavers are also welcome to apply.
- Location: Candidates from or around the Maradana area are encouraged to apply, as the work location will be at HNB Towers, Maradana.
- Flexibility: Willingness to work on shift basis including night shifts to support the 24/7 operation (Transport will be provided for shifts ending after 8.00 pm within a radius of 21KM from the Centre). Flexibility to work on weekends and public holidays is required.
Educational Qualifications
- Ordinary Level (Local/London) with a minimum of 5 "C" passes including English and Mathematics.
- Advanced Level (Local/London) with a minimum of 3 "S" passes.
Compensation and Benefits
- Attractive remuneration package plus a performance-based incentive.
- Medical insurance.
- Transport during night shifts.
- Comprehensive training on all banking products, systems, and customer handling etiquette.
- Flexible schedules.
- Career paths for permanent employment based on minimum eligibility criteria, individual performance, and the requirements of the Bank.
Walk-In Interviews
WILL BE HELD AS FOLLOWS:
- Date: 15th September 2025
- Time Slot: 9:00 am to 1:00 pm
- Location: HNB Towers, Level 14, No. 479, T.B. Jayah Mawatha, Colombo 10.
How to Apply
Please bring a copy of your Curriculum Vitae and NIC. Candidates are encouraged to use the Apply button or visit the company website for more details.