Customer Care Assistant
Key Responsibilities
- Handle inbound and outbound customer communications via phone, email, and live chat.
- Accurately record customer interactions and service requests using CRM software.
- Manage customer inquiries and complaints efficiently to ensure high levels of customer satisfaction.
- Maintain and update customer records in digital systems.
- Coordinate with internal teams to follow up on service issues and ensure prompt resolution.
Key Requirements
- Minimum 1-2 years of experience in a customer service or call center environment.
- Strong knowledge of Microsoft Office (Excel/Word/PowerPoint) applications.
- Excellent command of English, both spoken and written.
- Strong interpersonal skills, problem-solving abilities, and attention to detail.
- Priority given to candidates who can join immediately.
Benefits
- Competitive salary.
- Opportunities for professional growth.
- Friendly work environment.
How to Apply
Send your updated CV to recruitment@abanservice.lk or WhatsApp 070 636 3625 070 627 2244 with the subject line "Application - Customer Care Assistant".
How to Apply
- Email: recruitment@abanservice.lk
- Phone: 070 636 3625 070 62