Job Description
Join our team at Phoenix Industries Ltd as a Customer Care Assistant! We are looking for a friendly and dedicated individual to provide exceptional support to our customers. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product information, order processing, and issue resolution.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve customer service processes.
- Provide feedback on customer concerns and suggest improvements.
Requirements
- High school diploma or equivalent; additional education in customer service is a plus.
- Proven experience in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and customer service software.
Benefits
- Competitive salary based on experience.
- Health and wellness benefits.
- Opportunities for career advancement.
- Supportive and friendly work environment.
- Paid time off and flexible scheduling.
How to Apply
If you are ready to take the next step in your career, please send your resume and a cover letter to hr@phoenixindustries.com. We look forward to hearing from you!