About Us
Lanka Walltiles PLC is a leading manufacturer and supplier of high-quality wall tiles in Sri Lanka. We are committed to providing exceptional customer service and fostering a positive work environment.
Job Responsibilities
- Assist customers with inquiries via phone, email, and in-person.
- Provide product information and support to enhance customer satisfaction.
- Handle customer complaints and resolve issues efficiently.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to improve service delivery.
- Participate in training sessions to enhance product knowledge and customer service skills.
Requirements
- High school diploma or equivalent; further education in customer service or related fields is a plus.
- Proven experience in customer service or a related role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite and customer management software.
Benefits
- Competitive salary based on experience.
- Health and wellness benefits.
- Opportunities for professional development and career advancement.
- Friendly and supportive work environment.
- Employee discounts on products.
How to Apply
If you are passionate about customer service and want to join our team, please send your resume and a cover letter to careers@lankawalltiles.com. We look forward to hearing from you!