Intern - IT Infrastructure
Company: Infomate
Location: Colombo 01
Employment Type: Full-Time
About Us
Infomate, a pioneer in shared services in Sri Lanka and a subsidiary of the renowned John Keells Group, is a leading Business Process Management company with a global reach spanning four continents. We are passionate about enabling businesses to achieve their full potential by providing innovative and efficient solutions.
Job Responsibilities
- Configure and deploy laptops, desktops, and mobile devices for new users.
- Install and update software, and set up user accounts and access permissions.
- Maintain accurate records of device assignments and inventory.
- Monitor and troubleshoot basic network issues (LAN, Wi-Fi).
- Coordinate with internal teams to ensure stable connectivity.
- Manage user access to shared resources and tools (e.g., printers, shared drives).
- Communicate with vendors regarding device deliveries, warranty claims, and routine servicing.
- Follow up on service tickets and provide timely updates to the IT team.
- Provide first-level support to staff for hardware or connectivity issues under supervision.
- Assist with routine device health checks and compliance tracking (antivirus, updates, etc.).
- Maintain accurate documentation of tasks and support provided.
Requirements
- Currently pursuing or recently completed a degree/diploma in Information Technology, Computer Science, or a related field.
- Basic understanding of computer hardware, operating systems, and network concepts.
- Good communication skills and a willingness to learn in a fast-paced environment.
- Ability to work as part of a team and follow instructions.
- Familiarity with Microsoft Windows, Office 365, and basic networking tools is an added advantage.
Benefits
- Gain hands-on experience in IT infrastructure.
- Work in a dynamic and supportive environment.
- Opportunity to learn from industry professionals.
Salary
Salary details will be discussed during the interview process.
How to Apply
If you are interested in this opportunity, please use the "Apply" button or visit our company website for more details.