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IT Support Engineer

Rajagiriya FULL_TIME 2 months ago

Company: Prima Management Services (Private) Ltd

Location: Rajagiriya

Type: FULL_TIME

Language: Translating…

About Us

Prima Management Services (Private) Ltd is a subsidiary of the Singapore-based Prima Group of Companies. We provide a comprehensive range of centralized IT services to blue-chip companies in Sri Lanka and overseas.

Responsibilities

Provide technical support for IT-related issues.
Troubleshoot hardware and software problems.
Assist in the installation and configuration of IT equipment.
Maintain and update documentation for IT processes.
Work collaboratively with team members to improve IT services.
Travel to company locations for installation and troubleshooting as needed.

Requirements

A Diploma / Higher Diploma / Degree in Computer Science or IT.
Minimum one (1) year of industrial experience is mandatory.
Good knowledge of Windows Server (2003/2008/2012/2016) and various Windows OS versions.
Proficiency in Mobile Apps.
ITIL Certification or knowledge of ITIL processes is a plus.
Strong troubleshooting and problem-solving skills.
Familiarity with Helpdesk Software.
Excellent service approach and interpersonal skills.
Willingness to work extended hours and travel as required.

Benefits

Attractive industry-level remuneration package.
Additional benefits for the right candidate.

Salary

Salary details will be discussed during the interview process.

How to Apply

Interested candidates are encouraged to apply by using the Apply button or visiting our company website.

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Frequently asked questions

Use the Apply form on this page to submit your CV (PDF/DOC/DOCX). You can also include a short cover letter.

This position is FULL_TIME.

The role is based in Rajagiriya.

Salary details are not disclosed by the employer.

No closing date is listed. Apply early as roles may be filled on a rolling basis.

Typically it includes an application review, one or more interviews, and (for some roles) a skills assessment or test. Exact steps may vary by employer.

The role is posted by Prima Management Services (Private) Ltd.

Tailor your CV to match the role, keep it to 1–2 pages, and add a short cover letter describing how your recent work aligns with the job requirements.