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Level 3 Support Engineer

Colombo FULL_TIME 1 month ago

Company: Digital Team

Location: Colombo

Type: FULL_TIME

Language: Translating…

Level 3 Support Engineer

About Us

Join our dynamic team at Digital Team, where we are committed to providing exceptional IT support and solutions.

Responsibilities

Lead complex technical escalations, resolving advanced issues across M365, networks, firewalls, servers, and cloud environments.
Enhance client IT performance through troubleshooting, optimization, automation, and best-practice implementation.
Support and mentor L2 engineers, improving team capability and driving continuous service improvement.
Act as a trusted technical advisor, ensuring smooth operations, SLA adherence, and exceptional client experiences.

Requirements

Proven experience in Level 3 support or similar technical role.
Strong knowledge of M365, networking, firewalls, servers, and cloud technologies.
Excellent problem-solving skills and ability to work under pressure.
Effective communication and mentoring abilities.
Relevant certifications are a plus.

Benefits

Competitive salary package.
Opportunities for professional development and training.
Collaborative and friendly work environment.
Health and wellness benefits.

How to Apply

If you are interested in this opportunity, please use the Apply button or visit our company website to submit your application.

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Frequently asked questions

Use the Apply form on this page to submit your CV (PDF/DOC/DOCX). You can also include a short cover letter.

This position is FULL_TIME.

The role is based in Colombo.

Salary details are not disclosed by the employer.

No closing date is listed. Apply early as roles may be filled on a rolling basis.

Typically it includes an application review, one or more interviews, and (for some roles) a skills assessment or test. Exact steps may vary by employer.

The role is posted by Digital Team.

Tailor your CV to match the role, keep it to 1–2 pages, and add a short cover letter describing how your recent work aligns with the job requirements.