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Customer Care Executive

Colombo 09 FULL_TIME 5 months ago
Company: Orion City
Location: Colombo 09
Type: FULL_TIME
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Language: Translating…

About Us

Brightpath Tech Solutions is an innovative BPO with strong backing from international partners and clients. We're expanding our dynamic team and seeking talented individuals who are passionate about customer service.

Responsibilities

  • Provide exceptional chat support to customers.
  • Explain complex topics in a clear and empathetic manner.
  • Analyze and resolve customer issues effectively.
  • Handle challenging customer interactions professionally.
  • Manage multiple chats while maintaining service quality.
  • Follow escalation procedures when necessary.

Requirements

  • Excellent command of Tamil and English or Hindi.
  • Fast typing speed (30-50+ WPM) with strong attention to detail.
  • Friendly, patient, and solution-focused attitude.
  • Punctual, reliable, and composed during high-pressure situations.
  • Willingness to work on rotating shifts (Day/Night).

Benefits

  • Work in a world-class office environment at Orion City.
  • Access to modern workspaces and top-tier amenities.
  • Easy access to transport.
  • A vibrant professional atmosphere that inspires growth and excellence.

Salary

Salary details will be discussed during the interview process.

How to Apply

Email your resume to: hr.brightpathtechsolutions@gmail.com

Frequently asked questions

Use the Apply form on this page to submit your CV (PDF/DOC/DOCX). You can also include a short cover letter.
This position is FULL_TIME.
The role is based in Colombo 09.
Salary details are not disclosed by the employer.
No closing date is listed. Apply early as roles may be filled on a rolling basis.
Typically it includes an application review, one or more interviews, and (for some roles) a skills assessment or test. Exact steps may vary by employer.
The role is posted by Orion City.
Tailor your CV to match the role, keep it to 1–2 pages, and add a short cover letter describing how your recent work aligns with the job requirements.

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