Job Description
Family Movers (Pvt) Limited is seeking a friendly and organized Customer Coordinator to join our dynamic team in Colombo 10. As a Customer Coordinator, you will play a crucial role in ensuring customer satisfaction and facilitating smooth communication between our clients and operational teams.
Responsibilities
- Act as the primary point of contact for customer inquiries and concerns.
- Coordinate with internal teams to ensure timely and accurate service delivery.
- Manage customer accounts and maintain up-to-date records.
- Assist in resolving customer issues efficiently and professionally.
- Prepare and send out customer communications, including quotes and service confirmations.
- Monitor customer feedback and suggest improvements to enhance service quality.
- Support the sales team in generating leads and following up with potential clients.
Requirements
- Proven experience in customer service or coordination roles.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in MS Office Suite and CRM software.
- Fluency in English; knowledge of Sinhala or Tamil is a plus.
Benefits
- Competitive salary based on experience.
- Health insurance coverage.
- Opportunities for professional development and career growth.
- Friendly and supportive work environment.
- Paid leave and holiday benefits.
How to Apply
If you are passionate about customer service and want to be part of a growing company, please send your resume and cover letter to careers@familymovers.com. We look forward to hearing from you!