Front Office Manager | Assistant Front Office Manager
The Bellwood Manor is the #1-rated luxury boutique hotel in Nuwara Eliya, offering just eight exclusive rooms in a setting that blends timeless colonial charm with refined elegance. We are seeking a poised and experienced Front Office Manager or Assistant Front Office Manager to lead our guest services team with confidence, care, and precision.
Key Responsibilities:
- Lead, mentor, and inspire the Front Office team to deliver consistently exceptional service.
- Oversee daily front office operations, including check-ins, check-outs, and reservations.
- Ensure every guest interaction is warm, efficient, and highly personalized.
- Serve as the primary guest liaison, addressing inquiries and concerns with professionalism and discretion.
- Collaborate with all departments to ensure smooth, guest-centric operations.
- Monitor and manage key front office metrics, such as guest feedback, occupancy, and service standards.
- Maintain accurate room inventory and reports using the hotel PMS.
- Drive revenue through thoughtful upselling and engaging guest interactions.
- Support the execution of curated guest experiences that exceed expectations and inspire repeat visits.
Requirements:
- Minimum 3 years of front office leadership experience in a luxury or boutique hotel.
- Degree or diploma in Hospitality Management or a related field.
- Fluent in English with excellent written and verbal communication skills (additional languages are a plus).
- Strong leadership, organizational, and interpersonal skills.
- Calm, solution-oriented, and composed under pressure.
- Proficient in hotel PMS platforms and Microsoft Office Suite.
- Willingness to be based in Nuwara Eliya and thrive in a boutique, team-oriented environment.
What We Offer:
- Competitive salary with service charge.
- Accommodation, meals, and uniform provided.
- A respectful, collaborative, and design-led work environment.
- Opportunities for professional growth within a #1-rated luxury property.
How to Apply:
If you're driven by excellence and inspired by the art of personalized service, join us at The Bellwood Manor. Send your resume to: careers.bbh@gmail.com